Shawn Bloom Leads PACE On the Path to Preventative Senior Care

For those of you who are not familiar with the PACE alternative of care, you will find this model very interesting.  PACE is one of the alternative models of care that is funded by Medicare and take a unique financial approach.  As you will learn in the interview with Shawn Bloom, president and CEO of the National PACE Association, PACE programs are financially motivated to following preventative paths of cafe – a unique occurrence in health care today. This incentive forces PACE Centers to take more of a 360-degree view of care than many care models available.

Shawn’s Description of the PACE Model

Programs of All-inclusive Care for the Elderly (PACE) are innovative because they provide continuous care and services offering individuals eligible for nursing home care the option of continuing to live in the community. Because these health care costs are traditionally paid for through the Medicare and Medicaid programs and out of people’s pockets, access to a comprehensive system of care that encompasses preventive, primary, acute and long term care is usually not possible. One key to the PACE model is the combining of dollars from different funding streams in order to deliver a comprehensive set of services focused on the health and well-being of the individual.

Because PACE delivers care differently from traditional long term care providers, it can be difficult to understand how all the elements of the program work together. For example, the public may be mostly aware of the PACE program’s vans that provide transportation to PACE participants.  Policy makers may view PACE as a program that integrates Medicare and long term care funding in a way that saves taxpayer dollars while providing more effective care. PACE participants and their family members might see the PACE center that they attend as the central part of the program. But it is the combination of the different components of the PACE model, including the work of the interdisciplinary team, that results in care and services that are tailored to the individual needs of each PACE participant.

What is PACE?

The ability to coordinate the care of each participant enrolled in PACE is key to the model. PACE programs coordinate and provide all needed preventive, primary, acute and long term care services so that their participants can continue living in the community. To understand how PACE works, it is important to learn about the components of PACE that enable it to respond to the unique needs of each participant enrolled in the program.

Interdisciplinary Teams: Teams comprised of physicians, nurse practitioners, nurses, social workers, therapists, van drivers, aides and others — meet regularly to exchange information and solve problems as the conditions and needs of PACE participants change. Through interdisciplinary teams, the viewpoints of different disciplines are brought together, and information gained through interaction with the PACE participants over time and in different settings is shared. This approach empowers those involved and allows more information to be available at the critical points when decisions are being made.

Capitated Payment Arrangements: PACE receives a monthly capitated payment (i.e., a lump sum from Medicare combined with Medicaid or a participant’s private pay resources that is used to pay for a variety of comprehensive services) and is responsible for the care their participants need. As such, the financial interests of the PACE program and the care needs of the persons they serve are aligned in a unique way. Regardless of whether needed services would be reimbursed under traditional fee-for-service Medicare and Medicaid, PACE provides a comprehensive set of preventive, primary, acute and long term care services that are specifically tailored to the needs of each PACE participant to help them avoid hospital or nursing home placement to the greatest extent possible. The program is designed to closely monitor participants for even subtle changes in needs, which if left unattended could lead to costly acute care episodes.

For example, a Medicare beneficiary shows up at the emergency room every month to be treated for skin infections caused by flea bites. The traditional, fragmented care delivery system would have trouble addressing the root cause of her condition and might just keep treating the patient’s flea bites. For a PACE enrollee, the team, with input from social workers, home health aides and drivers who have been in her home, may decide to fumigate her home and provide a flea dip for her pet. This flexibility can produce more cost effective solutions and a higher quality of life than prescribing costly medications or continually hospitalizing an individual.

PACE Centers: PACE participants regularly attend the PACE center on an average of three days per week. This center includes a health clinic with an on-site physician and nurse practitioner, physical and occupational therapy facilities, and at least one common room for social and recreational activities.  Unlike fee-for-service Medicare and Medicaid programs, PACE has the flexibility to provide services such as occupational and physical therapies even when the goal is to maintain or slow the decline of an ability — not to cause measurable improvement. Because PACE participants have regular contact with primary care professionals who know them well, slight changes in their health status or mood can be immediately addressed.

Transportation: Transportation for PACE participants is another covered benefit. Transportation is critical to the implementation of the care plan. It is a key way in which PACE supports families who are providing care for their loved ones. Transportation is provided not only to and from the day center, but also to other appointments. Providing transportation also places a driver, who has been trained to observe cues, in the home of the PACE participant. Drivers can then report these cues that may signal a change in health status or other changes that should be monitored.

About Shawn Bloom

Shawn Bloom is the President and CEO of the National PACE Association (NPA), an organization that represents 71 operating PACE sites and approximately 40 additional health care organizations in various stages of PACE site development.  Since joining NPA in (1999), the number of PACE locations has grown to serve over 17,000 participants around the Nation. Shawn has served as the Principal Investigator for many PACE-related grant supported efforts and his leadership has played an instrumental role in not only the growth of PACE, but health care policy reform in general. Shawn frequently speaks on behalf of PACE and health care policy topics at aging forums and numerous federal, state and local provider conferences.  With over 25 years in the elder and health care industries, Shawn is a well-known expert with National and local media and frequently is called to testify before state and federal policymakers.

Prior to assuming the role of President and CEO with NPA, Shawn spent 5 years as the Executive Director of the Missouri Association of Homes for the Aging (MoAHA), which represented over 100 not-for-profit long-term health care and housing facilities in the state of Missouri.  Shawn previously worked in the Policy and Governmental Affairs Division of the American Association of Homes and Services for the Aging (AAHSA), a Washington, D.C.-based trade association that represents approximately 6000 providers of long-term health and housing services for the aging.

Shawn received his B.S. in biochemistry and gerontology from Kansas State University and completed his M.S. coursework in long term care at the University of North Texas, Center for Studies in Aging.  Shawn began his career in the elder and health care industries early in life, working as a nursing home Certified Nurse Aide in high school and college.

Contact Information

PACE Information for Consumers

National PACE Association
801 N. Fairfax Street, Suite 309
Alexandria, VA 22314
info@npaonline.org
Phone 703/535-1565
Fax 703/535-1566

http://smartbugmedia.s3.amazonaws.com/podcasts/ShawnBloom-PACE.mp3

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Interview with Softrama, Makers of Seniorama Pointer 2011

There is so much innovation in senior care right now.  Much is being created along the care side, but few companies have dared to propose new technology directly to seniors.

It’s a tough nut to crack. Even thought seniors are getting more  comfortable with technology, it still takes a special solution to be able to make technology engaging and useful.

I had the chance to speak to Gal Har-Zvi of Softrama, the makers of Seniorama Pointer 2011. It’s a software application that transforms your existing computer into a senior-friendly operating system.  Below is the transcript of our interview with some screenshots of the application at the end of the interview.

Tell me a little about the company?

Founded in 2009, Softarama Ltd is a dynamic Israeli software company with a broad array of products for personal computers. We make each and every product affordable and friendly to the user. Our specialty is creating reliable desktop applications that improve PC performance and accessibility for non-tech-savvy users.  Softarama’s products are being used on a daily basis by tens of thousands of satisfied customers across the globe.

How did you personally get in the busy?

Softarama’s CEO, Shalom Ben-Moshe and I, are good friends since college. It was almost a year ago when he told me that Softarama is developing an innovative tool for seniors that will make every computer super easy for them to use. I was so excited by this great idea and had asked him to join this venture. The issue is also very important to me, since we all would love to see our parents and grandparents make better use of the Internet and open-up to the world.

What is the problem you’re trying to solve?

Apart from being an antidote to loneliness, the Internet can provide seniors with health information, access to groups coping with issues like chronic diseases, daily news, how-to instructions, where to find products and services, pen pals – And that’s just for starters! However, despite all of these benefits, according to latest Pew study, 42% of seniors age 65-73 and 70% of those 74+ are not online. This is mostly because they find computer s too complex and difficult to use and not because they don’t want to. We have created a great tool, which transforms any computer into an intuitive, easy-to-use machine – From start-up to shutdown, in a way that is most suited for seniors and anyone who may have visual problems, learning difficulties, cognitive impairment or, unfortunately, a neurological disease of some sort.  Now everyone can enjoy the benefits of using a computer and going online.

There have been several attempts at senior-friendly computing.  What makes you different?

Seniorama is different from several aspects.

First, no need for buying a new computer, or any other electronic device. It only requires a simple PC or laptop, and many people already have one that they can give, or share with their aging parents.

Second, many of these attempts have failed because the products were too complex for seniors to use. Many of them had too many features and their design was not friendly at all. We’ve put a great emphasis on research and conducted many studies to decide what features to include in Seniorama and to come up with the optimal Graphic User Interface. Seniorama is the simplest and most useful and intuitive computer interface on the market.

Third, while these tablets, senior-friendly computers, and even iPads cost at least hundreds of dollars – Seniorama is sold at a mere $97. We did our best to make this affordable to each and everyone, thus bridging the online gap.

What are some key features you’ve built?

It was difficult to choose what features to develop, since our main goal was usability and simplicity alike.  After conducting a lot of research we have decided to include Email, Video and audio calls, Internet browser, Brain-fitness games and Photos albums. Seniorama can also read the emails out loud, record and send a voice emails  24/7 email support available.

Can you describe the installation?

The installation process takes about 5 minutes. After downloading and running the software, the supporter (e.g Charlie, the grandson – The one who installs the program) is being asked to insert the license key and the user name for which to create a customized email address (e.g grandpa Mike, the actual user). Then Charlie can also add his name to be displayed on Mike’s address book as the first contact person.

Charlie can also choose to have Senoirama start automatically when Windows starts, to shut down the computer when the Mike has finished the session, to have bigger fonts and mouse pointer and so on.  It’s really very simple and includes on-screen instructions during the whole process.

How does it work for people who already have PCs?

Exactly the same as above.

Where can people go to take a look at the product?

They can find it along with other great products,  at our website at www.softarama.com/Products/Seniorama.

Gal Har-Zvi
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My Experience with Elder Care and Assisted Living

elder careEighty-four percent of Americans over the age of 50 expect an immediate family member to move into a senior living community within the next 10 years, while 24 percent over the age of 65 expect the same for themselves, according to a new national survey of American attitudes on assisted living released today by the Coalition to Protect Choice in Senior Living (CPCSL). The poll found just more than half (51 percent) expect their parents to live in a senior living community within 10 years, with 15 percent expecting the same for their spouse and 10 percent for a sibling.

My Story

I’d like to briefly share the story of the event that started me on this path. I imagine it’s similar to your own in that it begins with an unexpected phone call.

My wife and I had just returned from celebrating our engagement in Greece, and we were sharing stories over bowling with some good friends.

I was the product of a second marriage, and my mom and I had become quite close since my father’s passing while I was in high school. We spoke often, so I wasn’t surprised when my cell phone rang and the caller ID showed it was her.
I was surprised when I answered and it was the paramedics.

Apparently, my mother called 411 asking for my name and phone number as she could not remember it. The operator called 911, and in a matter of minutes, they had arrived, kicked down the door and called me.

My mother had a stroke. I was only 33, and totally unprepared for the depth of emotions, or the complexity of the decisions I was about to face.

That a 73-year old woman had a stroke is not unusual. My mom’s case was unique because of the series of complications that nearly killed her. In the eighteen months following her stroke, she endured major back surgery to remove a staph infection from her spine, a perforated intestine that required stomach surgery, several MRSA infections1 requiring IV antibiotics and a broken hip. She spent several weeks in the surgical intensive care unit recovering from her back surgery. Many of these nights, I feared the worst. But my mom is a fighter.

The medical system these days isn’t designed for long-term recovery. Hospital personnel are highly trained at treating acute problems and dealing with specific injuries and conditions. In fact, we have some of the most skilled doctors in the world.

But when you’re older and recovering from a serious illness, your options are usually to go home, or go to a skilled nursing facility – where staff can provide physical or occupational therapy, administer IVs and perform other functions requiring a registered nurse.

During this time, she spent nearly six months moving back and forth between the hospital and skilled nursing. In January of 2006, I moved Mom from San Diego to Orange County. She graduated from skilled nursing and was on her way to assisted living.

Trust, Hope and Hard Work

When Mom arrived in assisted living, she could not stand or walk and required a 24-hour caregiver. She could not eat or drink on her own and was in a deep state of depression.

While I found much advice on medical conditions and treatment, I found virtually nothing on understanding assisted living. Sure, there were some Websites that taught you the basics, like “make sure a nurse is on duty” or “make sure the kitchen is clean.” But this is my mom and I wanted far better for her. I wasn’t putting her away; I was playing a key role in her recovery.

Because of the lessons I learned – and a lot of hard work on the part of my mother – she is doing very well. In fact, we’ve become very close friends. She walks with a walker; her memories are clear and vibrant. She has a circle of friends and a packed calendar.

She even made it to my wedding. And she looked beautiful. I cried. They say your wedding toast is one of the most important speaking opportunities you’ll ever have. And I consider myself to be a good public speaker, routinely speaking at tradeshows and other events. But when I looked into the crowd and saw my mother smiling, I fell apart.

The joy I felt at seeing her on that special day was overwhelming. So was my commitment to her continued well being. It was my clear intention that she be given every opportunity in her assisted living situation to thrive, to grow, and to be fulfilled.

Recall the statistics at the beginning of the chapter. While I was shocked these numbers were so high, I completely agree. I did some homework. In an informal study of about 40 people, I sensed an almost inevitability about needing assisted living. I also found that financial issues and quality of care topped the list of concerns for both Baby Boomers and their children.

I followed up my informal study with a formal study of nearly 200 families. The Assisted Living Family Attitude and Preparedness Report showed that 75% of respondents believed a friend or family member would soon require assisted living. The report is free to anyone who wants to read it and can be accessed at the link above.

My goal is to share with you some of what I learned through my journey. My hope is that these lessons can make it easier for you and your mom, dad, relative or loved one. I assume you’re reading this blog because you or a loved is considering assisted living. Since you likely haven’t gone through it before, the decisions can be overwhelming. I’ve written this blog to help you make more informed decisions, and to be calm in what is likely to be an emotional storm. I sincerely hope I can help you avoid some of the pitfalls of learning the assisted living ropes.

While a move to assisted living may initially be seen as negative, I know first- hand that with some careful and thoughtful planning, you can make it a huge positive for all concerned. Over the last several years, my relationship with my mother has strengthened. She has become one of my best friends and an integral part of my life.

I hope you enjoy reading this blog and that I’m able to somehow make your journey a bit easier.

Photo Credit: andrewmalone.

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